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So, basically I am stuck on the Authenticator app, which is required for me to access my work email and my Office 365 environment. It keeps referring back to the MS Authenticator app Option C needs a mobile network coverage to receive a text message, which I don't have and will not have for more than 1 month (I am overseas).ħ - After a few minutes at this screen, the app refreshes to 'We didn't hear from you'īut this is a loop. Text to my mobile number - Which I cannot access (I am overseas with no mobile coverage)īoth options A and B under the title 'I can't use my MS Authenticator app right now’ wants you to use the Authenticator app.

It asks for a code from the same MS AuthenticatorĬ. Use a verification code from my mobile app - This the same thing as the previous option. Approve a request on my MS Authenticator app – I am already here, and I can't use it…ī. There is an option: 'I can't use my MS Authenticator app right now’Ħ - When clicking on this option, there are 3 alternatives:Ī. Well, I am already on the Authenticator app. However, when trying to add my work account on MS Authenticator app, these are the steps I go thru:Ģ - Of the 2 options (Scan QR code or Sign in) - I chose Sign inĥ - Got a screen saying 'Approve sign in request' which tells me to open my MS Authenticator App to approve it. There was an option there to receive the code thru an email. I added my Hotmail account without any issues. I did not have this Authenticator app installed on my mobile, which I promptly installed. Yesterday afternoon, when trying to login, after the user/password screens, a popup asked me to approve my sign in via the MS Authenticator app.

I am using Office 365 web based (on Chrome) to access my work email.

Login microsoft authenticator